IT Support Technician Diploma with CompTIA

IT Technicians hold one of the most important jobs for any company. It will be your role to keep computers and related systems running smoothly and efficiently.

You could be responsible for fielding telephone calls or responding to help-desk messages from individuals who are experiencing problems with their computers.

The role of IT Support Technician is vital within any businesses and with our Diploma your skills will be highly in demand. You will be a valued member of the team, keeping computers running smoothly and precious data protected.

Windows 10 – Advanced

This course provides an advanced look at the Windows 10 operating system. Topics covered include troubleshooting issues with Windows, changing system settings, Windows security features, improving performance of the operating system, restricting and preventing access with Windows, and networking features of Windows 10.

A+

The A+ course provides a robust foundation of knowledge and skills for a career in IT support. There are two parts to the A+ course, and each part is broken down into several domains. In the first part of the course, you’ll learn the essentials of working with desktop and laptop computers and mobile devices. You’ll learn about networks and network protocols. You’ll learn all about peripheral hardware devices associated with personal computers. You’ll also explore cloud-computing concepts and client-side virtualisation. Lastly, you’ll learn network and hardware troubleshooting methods and best practices. In the second part of the course, you’ll learn key concepts relating to operating systems and their configurations. You’ll explore best practices of security relating to mobile devices, workstations, and networks. And you’ll learn troubleshooting techniques to help you address operating system and software issues. Upon successful completion of the two parts of the A+ course, you will be well prepared to take the CompTIA A+ certification exam.

Communication Skills for IT Specialists

The world of IT can be confusing if you don’t speak the “language”. This course is designed to help you effectively engage in communication relating to information technology with all types of audiences. In this course, you’ll learn how to be a good listener, as well as how to build trust through effective communication, which is essential when working in a technical team environment. You’ll also learn how to act with diplomacy and tact to become a successful
and professional communicator in the IT field.

Project+

In this course, you will be introduced to essential concepts relating to projects, including the project life cycle and process groups. The course provides a foundational knowledge base reflecting up-todate project management information so you can effectively put principles to work in your own work. Topics covered include project selection and initiation, project scoping, scheduling, and planning, controlling project work and the project schedule, project
documents, and much more. The course will assist in preparing you for the CompTIA Project+ exam.

Elective Courses

ELECTIVE COURSES (choose two or Network+)
• Cloud Essentials+
• CyberSecurity 101
• CyberSecurity 102
• Database Fundamentals
• Programming Fundamentals
• Network+

Our IT Support Technician Diploma is ideal if you’re looking for a role within a company’s IT department, retail computer store or if you want to carry out home repairs.

Basic IT awareness would be preferred before starting this course. Speak to your course advisor for more information.